cricxo is committed to providing a safe, fair, and enjoyable entertainment environment for all players in Bangladesh. We offer a full suite of responsible gaming tools to help you stay in control of your time and spending at all times.
Our Commitment
At cricxo, we believe gambling should always be an enjoyable leisure activity — never a source of financial stress or personal hardship. These principles guide everything we do.
Gambling at cricxo is intended as a form of entertainment, not a way to make money. Every game outcome is determined by a certified random number generator, and the house edge exists in every game. Set realistic expectations before you play and treat any winnings as a bonus, not an income source.
Always decide on a fixed entertainment budget before you start a gaming session. Only ever gamble with money you can genuinely afford to lose. Never use funds set aside for rent, groceries, utilities, or family obligations such as school fees or medical expenses to fund your gaming activity.
Extended gaming sessions can affect your judgement and make it harder to stick to your budget. Use the cricxo session time tracker to monitor how long you have been playing and take regular breaks. Setting a time limit before each session is one of the most effective responsible gaming habits you can build.
Chasing losses — increasing your bets after a losing streak in an attempt to recover money — is one of the most common and dangerous gambling behaviours. If you find yourself thinking "just one more bet to win it back", stop immediately, log out, and take a break. Every bet is independent of the last.
If gambling is causing stress in your relationships, finances, or mental health, you are not alone. Reaching out to a trusted friend, family member, or professional support service is a sign of strength. cricxo's support team is available 24/7 and will always treat your situation with sensitivity and confidentiality.
cricxo gives every registered player direct access to a set of responsible gaming controls — including deposit limits, loss limits, session time-outs, and self-exclusion. These tools are available from your account settings at any time and changes that increase restrictions take effect immediately.
Player Controls
All cricxo players have free, instant access to the following account management tools. You do not need to contact support to activate most of these — they are built directly into your account settings.
Set a daily, weekly, or monthly deposit cap on your cricxo account. Once your limit is reached, no further deposits can be processed until the specified period resets. You can lower your limit at any time with immediate effect. Requests to raise a limit are subject to a mandatory 7-day cooling-off period before taking effect, giving you time to reconsider.
Define the maximum amount in BDT that you are willing to lose over a given daily, weekly, or monthly period. When your net losses reach the set threshold, cricxo will automatically prevent further betting until the period ends. This tool is particularly useful for players who want to protect their entertainment budget without needing to log their own results manually.
Set a maximum session duration in minutes or hours. When you reach your chosen limit, cricxo will display a clear on-screen notification and, if you choose, automatically log you out. Session reminders can also be enabled to notify you at set intervals — for example, every 30 minutes — so you remain aware of how long you have been playing.
Need a short break? The cricxo time-out feature lets you temporarily suspend your account for a period of your choice — from 24 hours up to 90 days. During a time-out your account is fully inaccessible for deposits and gameplay. You will not receive any promotional communications during this period. The time-out cannot be cancelled once activated, even if you change your mind.
If you feel that gambling is becoming a serious problem, you can request a full self-exclusion from cricxo. Self-exclusion closes your account for a minimum of 6 months and can be extended to a permanent ban on request. During self-exclusion, all marketing communications cease immediately. To activate self-exclusion, contact [email protected] with the subject line "SELF-EXCLUSION REQUEST" and your registered account details.
Reality checks are periodic pop-up notifications that appear on screen during an active gaming session. They display how long you have been playing, your net balance change for the session, and the option to end the session immediately. These prompts are designed to prevent the loss of time awareness that can occur during extended play and help you make an active, informed choice to continue or stop.
How to activate these tools: Log in to your cricxo account, navigate to Account Settings > Responsible Gaming, and select the tool you wish to apply. Changes that reduce your limits take effect instantly. If you need assistance, our support team at [email protected] can apply any of these controls on your behalf within one hour of your request, at any time of day.
Know the Signs
Gambling becomes a problem when it starts to negatively affect your finances, relationships, mental health, or work. Recognising the early warning signs is the first and most important step toward getting help.
Spending more than planned: Consistently betting beyond your intended budget and struggling to stop when you said you would.
Chasing losses: Returning to gambling specifically to try to recover money you have already lost, often increasing bet sizes in the process.
Neglecting responsibilities: Missing work, neglecting family duties, or skipping important appointments because of gambling activity.
Borrowing money to gamble: Taking loans, borrowing from friends or family, or using credit facilities to fund gambling sessions.
Feeling irritable when not gambling: Experiencing restlessness, anxiety, or low mood when you are unable to access gambling platforms.
Hiding gambling from others: Being secretive about your gambling habits, lying to family members about time or money spent on gaming.
Gambling to escape problems: Using gambling as a way to cope with stress, depression, anxiety, loneliness, or difficult life circumstances rather than addressing those issues directly.
Self-Assessment
If you answer "yes" to two or more of the following questions, we strongly encourage you to use one of our responsible gaming tools or speak to our support team right away.
Answer these questions with complete honesty — only you can see your answers.
If two or more answers are "yes": Please consider activating a time-out or self-exclusion on your account, or contact our support team at [email protected] immediately. Help is available and judgement-free.
What We Pledge
Responsible gaming is not just a checkbox at cricxo — it is a core part of how we operate. Every product decision, every support interaction, and every platform feature is built with player wellbeing in mind.
Need Help Now?
If you believe gambling is becoming a problem for you or someone you care about, please reach out. Our responsible gaming support team is available around the clock and all communications are handled with complete confidentiality. You will never be judged or pressured — our only goal is to help.
Remember: Closing or restricting your account is always an option — no questions asked, no delays. Your wellbeing comes before any commercial consideration at cricxo. You can also review our full Terms & Conditions and Privacy Policy for more information on how we handle your account and data.
Play Safely at cricxo
When gambling stays fun and within your means, it is a great form of entertainment. Explore cricket betting, live dealer tables, and hundreds of slot titles at cricxo — always with your wellbeing tools close at hand. Players must be 18 years or older.
18+ only. Gambling can be addictive — use the tools on this page to stay in control. For urgent support, email [email protected].